We are devoted to protecting the users of the Service privacy. This Privacy Statement (the “Privacy Statement”) explains how Metta Recovery gathers, uses, and discloses data in order to deliver the Service to you.
If you are using the Service on behalf of someone other than yourself, you warrant that you have their consent to act on their behalf and that they are aware of the practices and policies described in this Privacy Statement.
To understand our rules and procedures surrounding your information and how we will treat it, please read this Privacy Notice carefully. You can choose not to use our website if you disagree with our rules and practices. You accept this Privacy Notice by using or accessing this website. There may be periodic changes to this privacy notice. Check this Privacy Notice before continuing to use this Website after we make changes since it is assumed that you agree to those changes that need to be done.
On behalf of the Metta Recovery and your Providers, we additionally gather specific Metta Recovery data, such as but not restricted to
It might also get details about you from our associates. Your name, age, and approximate location, for instance, could be sent to us by our vendor as part of our identity verification procedure. Even if you haven’t visited or registered on our site, our marketing partners may still send us information about you.
However, we might need to confirm your identity before you can use certain of our services. If you are required to submit identification documents (such as a driver’s licence or passport), we may share those documents with our identity verification partner, who may use them to create biometric data about your face in order to confirm that the selfie you shared with us matches the identity documents you submitted. The company name is not given access to any biometric data, and after identity verification is complete, our identity verification partner deletes the data. If there is a “match” between the information on your driver’s licence and the information in your pictures, It may obtain this information.
When you visit, access, or use the Service, when you register for or subscribe to the Service, when you “sign in,” “login,” or otherwise access the Service, when you authorize the Service to access, upload, download, import, or export content from or through, or when you otherwise interact with your computer, mobile device, or another device, Metta Recovery may collect both personal and non-personal information about you. or through the Site and/or the App, then the company may collect any personal or non-personal information provided therein or therewith.
We may also receive information from third parties which pay for your care or provide treatment, laboratory care, or prescription medication, which for instance include, for example, your prescription history and laboratory test results.
In conjunction with our Services, we may additionally obtain personal information about you from our service providers, including information extracted from your passport or driver’s licence, your approximate location, your home address and length of residency, and your contact information.
Foremost, Metta Recovery might use numerous tracking, data aggregation, and/or data analysis technologies, including, for example, the following:
Please be aware that some features of the Platform may not work as intended if you choose to block, reject, disable, remove, or alter the management settings for any or all of the aforementioned technologies as well as other tracking, data aggregation, and data analysis technologies.
By visiting, gaining access to, or using the Service, you acknowledge and agree that the company may use the aforementioned technologies and/or other tracking, data aggregation, and data analysis technologies and that by doing so, it is authorized to monitor or otherwise track your activities on the Service. Despite what has been stated above, the firm does not allow third parties or third-party cookies to access any conversations you have with the Providers or any medical information you provide to the Providers for the purpose of diagnosis or treatment.
Subject to the restrictions discussed in the Protected Health Information Section above, we and our affiliates and service providers may use your information in connection with delivering the Service for a variety of reasons, including but not limited to:
If it is not prohibited by applicable law, we may de-identify your information and use, produce, and sell such de-identified information for any commercial or another purpose.
To the extent permitted or required by law, and subject to the restrictions outlined in the Protected Health Information section above, we may share your information with third parties in connection with the delivery of our Service. We may share your information, for instance:
If it is not forbidden by applicable law, we may de-identify your information and release it for any reason.
Metta Recovery may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes, and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service or Metta Recovery. It may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by Metta Recovery or as required by law.
The Metta Recovery and Providers may also keep your information for as long as they deem necessary, including the time necessary to meet their legal duties, settle disputes, and/or enforce their agreements, as well as the time necessary to deliver you with their goods and/or services. Except as provided in any other agreement or contract that the Metta Recovery or Providers have signed or as required by law, the Providers may dispose of or delete any such information at any time.
The Metta Recovery and Providers may also keep your information for as long as they deem necessary, including the time necessary to meet their legal duties, settle disputes, and/or enforce their agreements, as well as the time necessary to deliver you with their goods and/or services. Except as provided in any other agreement or contract that the Metta Recovery or Providers have signed or as required by law, Providers may dispose of or delete any such information at any time.
We have taken steps to protect your personal information from unintentional loss as well as unauthorized access, use, alteration, and disclosure.
You are also responsible for the privacy and security of your data. You are in charge of safeguarding any password we may have provided you (or that you may have chosen) for access to particular areas of our website. Please refrain from disclosing your password to anyone.
Unfortunately, internet-based information transfer is not entirely secure. Despite our best efforts, we are unable to ensure the security of any personal information transferred to our website. Personal data transmissions are always done at your own risk. Any privacy settings or security features that have been implemented on the Website may be bypassed, for which we shall not be held liable.
You may be asked to provide certain information relevant to the transaction in connection with any transaction you carry out through the Service (such as the purchase or sale of any goods or services on or through the Service), including without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number, and/or your email address. By providing this information, you give Metta Recovery the unrestricted, worldwide, permanent right to use and distribute it to third parties (such as payment processors, buyers on the Service, and sellers on the Service) in order to complete the transaction.
A(n) online payment processing application(s) that are available through the Service handles all credit card, debit card, and other monetary transactions on or through the Service. Metta Recovery’s third-party online payment processing partner, offers this online payment processing application (s).
As merely a third-party vendor to Metta Recovery, it is not in any way under Metta Recovery direction or control, their relationship, if any, is merely contractual in nature and should not be interpreted as one of the fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers, or the like.
You may have extra rights in relation to how we use your personal data depending on the law in specific regions. Please refer to the privacy addendum for your state that is attached to this Privacy Notice to learn more about any extra rights that could be available to you as a resident of one of these states.
According to any applicable data protection legislation, you may be entitled to a number of rights, such as the ability to view and amend your personal information, to limit how it is used, and to request that we delete specific personal information about you. Additionally, you have the right to file a complaint about how we processed your personal data with a supervisory authority.
In relation to how we process your Personal Data, you may have certain rights under applicable data protection legislation.
You may be followed across websites by us using automatic data gathering technology. The do-not-track signals that some browsers may send are presently not respected by us.
Additionally, we might make use of automatic data-gathering tools to follow your online activity over time and across different third-party websites or other online services (behavioral tracking). You can broadcast a signal to websites and online services using some web browsers to request that they “do not track” your online activity. At this moment, we do not respect such signals, and whether or not we receive such a signal does not alter the information we collect or how we utilize it.
This privacy notice is subject to change at any time. We have a policy of publishing any updates to our Privacy Notice on this website. You will be notified via a notice on the Website’s home page if we make any significant changes to how we handle the Personal Data of our users. The top of the page indicates the most recent revision date for this privacy notice. It is your responsibility to maintain an active and deliverable email address for us, as well as to regularly review our website and this privacy notice for updates.
Through the details shown below, you can get in touch with our data protection officer. If you want to get in touch with us, you can do so using the details shown below or the contact form on our website.
You can get in touch with us using the information below or via the Contact Us page on our website if you have any questions, complaints, or suggestions regarding our Privacy Notice, have any requests relating to your Personal Data under applicable laws, or need to get in touch with us for any other reason.
We gather data that can be used to identify, connect with, describe, refer to, or is otherwise capable of being connected, directly or indirectly, with a specific customer or device (“personal information”). Specifically, we gather from our customers and have done so over the last twelve (12) months, the following categories of personal information:
|Category||Applicable Pieces of Personal Information Collected|
|A. Identifiers.||A real name, postal address, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.|
|B. Personal information categories||
A name, signature, address, telephone number, or any financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics||Age (40 years or older), race, color, or medical condition.|
|D. Commercial information.||Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.|
|E. Internet or other similar network activity.||Information on a consumer’s interaction with a website, application, or advertisement.|
|F. Geolocation data.||Physical location or movements.|
For one or more of the following business or commercial purposes, we may use or disclose the personal information we collect and have used or released during the last twelve (12) months:
Without informing you first, Metta Recovery will not gather any additional categories of personal data or utilize the data we have already gathered for significantly different, unconnected, or incompatible purposes.
Metta Recovery collects the types of personal data mentioned above from the sources listed below:
Your personal information might be disclosed by Metta Recovery to a third party for commercial reasons. When we provide personal data for business purposes, we enter into a contract with the receiver that specifies the purpose and obligates them to keep the information private and only use it to carry out their obligations under the contract.
Disclosures of Personal Information for a Business Purpose
Metta Recovery disclosed the following categories of personal information to the above categories of third parties in the last twelve (12) months for business purposes:
Service providers, business partners, affiliates, and subsidiary companies of Metta Recovery are examples of third parties, as are Internet cookie information recipients such analytics and behavioral advertising firms.
Firms providers, business associates, affiliates, and subsidiary companies of Metta Recovery are examples of third parties. Internet cookie information recipients include analytics and behavioral advertising services.
Categories of Third Parties include service providers, business partners, affiliates, and subsidiary companies of Metta Recovery, as well as Internet cookie information recipients including analytics and behavioral advertising firms.
This “sell” would only apply to how we employ analytics cookies, third-party advertising, and behavioral advertising to better understand how people use and engage with our website.
In the preceding twelve (12) months, Metta Recovery has not “sold” your Personal Information for either monetary or other valuable consideration.
Consumers have special rights regarding their personal information. You have the option of exercising these rights directly or through a designated agent.
Access to Specific Information and Data Portability Rights
In accordance with your “Right to Know” request, Metta Recovery must provide you with specific information about how we have collected and used your personal information over the last 12 months. Additionally, you have the right to obtain a copy of any particular personal data that we may have gathered or created on you. A copy of your personal information in a portable and, to the extent technically possible, easily reusable format that enables you to send the personal information to another third party will be sent to you if you request the specific pieces of personal information electronically.
If you are filing a Right to Know request or a request for specific pieces of personal information, you must include this in your request. Both your request for a copy of the specific Personal Data and information concerning our collection and use of your Personal Data over the previous twelve (12) months must be made explicit in your email. We will only handle your request as a Right to Know request if it is not fairly obvious from your request.
You will be informed of the following after we have received your request and have confirmed your identification (see Exercising Access, Data Portability, and Deletion Rights):
For Right to Know requests:
one listing the categories of personal information that were purchased by each category of the recipient in the case of sales, and the other listing the categories of personal information that were acquired in the case of disclosures for a business purpose.
For requests for specific pieces of personal information:
For B2B personal information, we do not offer these access and data portability rights.
Deletion Request Rights
Subject to certain circumstances, you have the right to ask Metta Recovery to remove any personal data we’ve obtained from you and kept. Unless an exception occurs, we will remove your personal information from our records once we receive and approve your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights).
If maintaining the information is necessary for us or one or more of our service providers to
We do not provide these deletion rights for B2B personal information.
Exercising Access, Data Portability, and Deletion Rights
To exercise the right to know, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email:
We will employ a two-step process to validate that you want your personal information removed if you (or your authorised representative) submit a request to delete your information online. This procedure may entail verifying your request via your recorded email address, phoning you on your recorded phone number (which may use an automated dialer), texting you and asking you to text us a confirmation, or mailing you a confirmation.
If you don’t submit your request using the methods outlined above, we may either consider your request as though it had been submitted using those means, give you instructions on how to submit the request, or fix any issues with your request.
The only people who may submit a genuine consumer request relating to your personal information are you or the agent you have designated to act on your behalf. Additionally, you are allowed to submit a verified customer request on your young child’s behalf. See Authorized Agents below for information on choosing an authorised agent. In order to verify a request to erase your personal information, we could ask for more details.
A genuine consumer request for access or data portability may only be made twice in a calendar year. The verified customer request has to:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to the personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.
You may provide your authorized agent with power of attorney to exercise your rights. If you authorize an agent, we may require that your agent provide proof that they have been authorized exercise your rights on your behalf. We may request that your authorized agent submit proof of identity We may deny a request from your agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.
Response Timing and Format
We will respond to a verifiable consumer request within ten (10) days of its receipt. We will generally process these requests within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any we provide disclosures related to a Right to Know request will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Opt-Out and Opt-In Rights Regarding the “Sale” of Your Personal Information
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age from either the consumer who is between 13 and 16 years of age or the parent or guardian of a consumer less than 13 years of age.
We will not discriminate against you for exercising any of your rights. Unless permitted, we will not:
You can get in touch with us using the Contact Us form on our website if you have any queries, complaints, or comments regarding our Privacy Notice, have any demands relating to your Personal Data under applicable legislation, or need to get in touch for any other reason.