Privacy Policy

The website and mobile app at are owned and run by Metta Recovery and its affiliates (collectively, “Metta Recovery,” “we,” or “us”). Unless otherwise stated, this Privacy Policy governs your access to and use of the Platform, any component thereof, or anything related thereto, including its content (“Content”), any products or services offered by Metta Recovery through the Platform or in any other way, and any affiliated website, software, or application owned or operated by Metta Recovery(collectively, the Platform and the Content, the “Service”). Terms defined in the Metta Recovery Terms of Service (“Terms of Service”) that are capitalized but are not otherwise defined in this privacy statement have the same meanings as those terms. 

We are devoted to protecting the users of the Service privacy. This Privacy Statement (the “Privacy Statement”) explains how Metta Recovery gathers, uses, and discloses data in order to deliver the Service to you.

Like with our Terms of Service, you automatically accept and acknowledge the most recent version of this Privacy Policy by opening, logging into, or otherwise using an account through the Service, or by otherwise accessing or using the Service. We will upload the amended privacy policy and change the privacy policy’s “Last updated” date if we make any changes to it.

If you are using the Service on behalf of someone other than yourself, you warrant that you have their consent to act on their behalf and that they are aware of the practices and policies described in this Privacy Statement.

To understand our rules and procedures surrounding your information and how we will treat it, please read this Privacy Notice carefully. You can choose not to use our website if you disagree with our rules and practices. You accept this Privacy Notice by using or accessing this website. There may be periodic changes to this privacy notice. Check this Privacy Notice before continuing to use this Website after we make changes since it is assumed that you agree to those changes that need to be done.

1. Information of Gathering
  • When you use the Service, we receive and store any information you give us, including but not restricted to any other activities.
  • Information that can be used to contact you, such as your name, email address, phone number, and billing and shipping addresses
  • Your username, password, and information related to registering an account (“Account”)
  • Information you give us when you fill out forms on our website.
  •  This includes details given while registering to use our website, signing up for our service, or making further service requests.
  • If you contact us, records and copies of your correspondence (including email addresses);
  • Information about the transactions you do through our website and the execution of your orders. Before placing an order through our website, you could be asked for financial details.
  • Data on demographics (such as your gender, date of birth, and zip code)
  • Information about a computer, a mobile device, and/or a browser (such as an IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/existing web pages, web page requests, cookie information, hardware attributes, and software attributes), as well as other devices.
  • Information about third-party websites, networks, platforms, servers, and/or applications (e.g., Facebook, Twitter, Instagram)
  • Your interactions with the Service and/or any third-party websites, networks, or applications that you access through the Service constitute usage activity (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, identify of third-party websites, networks, etc.)
  • Information on billing, payments, and shipping
  • Digital signature
  • Any additional details you provide with us when you reach out to us or connect with us
  • Additional kinds of information that we may gather if you browse, access, or use the Service using a mobile device include
  • The name that appears on your mobile device
  • The phone number that’s connected to your mobile device
  • The location of you
  • Your smartphone 

On behalf of the Metta Recovery and your Providers, we additionally gather specific Metta Recovery data, such as but not restricted to

  • Health and medical information you provide, including responses to any questionnaires or surveys you fill out for diagnosis or treatment purposes
  • Date of the appointment Pictures or videos you upload for medical evaluation or treatment
  • Exchanges with Providers

It might also get details about you from our associates. Your name, age, and approximate location, for instance, could be sent to us by our vendor as part of our identity verification procedure. Even if you haven’t visited or registered on our site, our marketing partners may still send us information about you.

However, we might need to confirm your identity before you can use certain of our services. If you are required to submit identification documents (such as a driver’s licence or passport), we may share those documents with our identity verification partner, who may use them to create biometric data about your face in order to confirm that the selfie you shared with us matches the identity documents you submitted. The company name is not given access to any biometric data, and after identity verification is complete, our identity verification partner deletes the data. If there is a “match” between the information on your driver’s licence and the information in your pictures, It may obtain this information.

2. How Information Is Collected

When you visit, access, or use the Service, when you register for or subscribe to the Service, when you “sign in,” “login,” or otherwise access the Service, when you authorize the Service to access, upload, download, import, or export content from or through, or when you otherwise interact with your computer, mobile device, or another device, Metta Recovery may collect both personal and non-personal information about you. or through the Site and/or the App, then the company may collect any personal or non-personal information provided therein or therewith.

We may also receive information from third parties which pay for your care or provide treatment, laboratory care, or prescription medication, which for instance include, for example, your prescription history and laboratory test results.

In conjunction with our Services, we may additionally obtain personal information about you from our service providers, including information extracted from your passport or driver’s licence, your approximate location, your home address and length of residency, and your contact information.

Foremost, Metta Recovery might use numerous tracking, data aggregation, and/or data analysis technologies, including, for example, the following:

  • The browser or device you use to view a website or communication may keep little data files called cookies on it. They might aid in keeping track of user preferences and activities as well as enable a website to identify a certain browser or device. There are various kinds of cookies, such as persistent cookies, session cookies, and browser cookies. Cookies can keep track of information you access on one page of a website, making it easier for you to interact with it later or to complete transactions on linked pages.The majority of popular browsers are initially set up to accept cookies, but you may be able to change the preferences on your browser or device to receive a notification when a cookie is downloaded or to block, reject, disable, delete, or manage how some or all cookies are used on your browser or device. Cookies may be placed by the owner of the website (that would be us) or by third parties (e.g., Facebook, Google, etc.) By remembering the data you’ve already given us, cookies enable us to speed up your further interactions with us or to enhance your overall experience. To enable analytics (like Google Analytics) or advertising capabilities, third-party cookies may also be used (e.g., ad re-targeting on third-party websites)Flash cookies, which are cookies written using Adobe Flash, and which may be permanently stored on your device. Like regular cookies, Flash cookies may help store user preferences and activity and may allow a website to recognize a particular browser or device. Flash cookies are not managed by the same browser settings that are used for regular cookies.
  • Web beacons are small pieces of code that are inserted into websites and emails to track user activity. They can transmit data like the IP address of the computer or device you use to view a website or open an email, the URL of the page where the web beacon is, the type of browser you used to access the website and previously set cookie values. Web beacons are occasionally used to gather information on advertising, including tracking page views, promotion views, and advertising replies. Cookies on your computer, device, or browser can be disabled to stop some web beacons from tracking or recording details about your online activity.
  • Scripts are pieces of code that are incorporated into websites to specify how the website should respond to specific key presses or mouse clicks made by users. Sometimes, scripts are used to gather data about how users interact with websites, such as which links they click on. Scripts are frequently momentarily downloaded from the website server to the user’s computer or another device, only active while the user is logged in to the Site and/or the App, and deactivated or erased when the user logs out of the website.
  • Statistical research, marketing research, content rating research, and conversion tracking are just a few examples of the many uses for analytical tools and services, which are occasionally provided by third parties and which track, measure, and/or generate data about a website’s or program’s traffic, sales, audience, and similar information. Google Analytics is one example of the analytic software and services that Metta Recovery may use. Other third-party analytic programs and services may also be used by Metta Recovery.

Please be aware that some features of the Platform may not work as intended if you choose to block, reject, disable, remove, or alter the management settings for any or all of the aforementioned technologies as well as other tracking, data aggregation, and data analysis technologies.

By visiting, gaining access to, or using the Service, you acknowledge and agree that the company may use the aforementioned technologies and/or other tracking, data aggregation, and data analysis technologies and that by doing so, it is authorized to monitor or otherwise track your activities on the Service. Despite what has been stated above, the firm does not allow third parties or third-party cookies to access any conversations you have with the Providers or any medical information you provide to the Providers for the purpose of diagnosis or treatment.

3. Use of Information

Subject to the restrictions discussed in the Protected Health Information Section above, we and our affiliates and service providers may use your information in connection with delivering the Service for a variety of reasons, including but not limited to:

  • Establishing your identity;
  • Confirming where you are
  • Taking care of your account
  • Providing for your requests
  • Taking care of your payments
  • Making it easier for you to navigate the Service; 
  • Making it easier for you to use the Service and/or the goods or services it offers;
  • Contacting you by letter, email, text, phone, or other means to arrange the provision of medical services on behalf of your provider(s);
  • Provide you with information via letter, email, text, phone, or other means of communication regarding Metta Recovery, the Labs, the Pharmacies, the Metta recovery, the Providers, and/or their companies, goods, and services;
  • Offering you client service;
  • Supplying you with information via letter, email, text, phone, or other means of communication regarding third-party companies, products, and services;
  • Developing, testing, or enhancing the service’s features, content, and/or the goods or services it offers;
  • Locating or developing new or Service offerings in the areas of marketing, advertising, and/or promotions;
  • Promoting Metta Recovery, the Service, and the goods and/or services made available through the Service;
  • Enhancing how users interact with the service;
  • The examination of traffic to and through the Service;
  • Examining user activity and behaviour on and within the Service;
  • Carrying out research and measurement tasks in order to develop products and services, validate advertising claims, conduct market research, and carry out other tasks associated with the business, the service, or goods and services made available through the service;Monitoring the activities of you and others on or through the Service;
  • Placing and monitoring orders on your behalf for goods or services;
  • Defending or upholding Metta Recovery property rights;
  • Defending or upholding the property rights and other rights of people, including you;
  • as demanded by a subpoena or other legal process, for example, but not limited to when required by an applicable law, court order, or other governmental authority; or
  • In good faith, Metta Recovery believes that such usage is otherwise necessary or prudent (including, without limitation and only as an example, to look into, stop, or take legal action against someone who might be harming,
  • For the purposes of furthering Metta Recovery lawful business interests, interfering with or endangering the rights, duties, or properties of Metta Recovery, a Service user (which may include you), or anyone else who may be injured by such activities.

If it is not prohibited by applicable law, we may de-identify your information and use, produce, and sell such de-identified information for any commercial or another purpose.

4. Disclosure of Information

To the extent permitted or required by law, and subject to the restrictions outlined in the Protected Health Information section above, we may share your information with third parties in connection with the delivery of our Service. We may share your information, for instance:

  • To our affiliates and subsidiaries;
  • To our third-party and service providers (collectively, “vendors”) who offer services to enable us to deliver the Care, such as hosting the Service, data analysis, IT services and infrastructure, customer service, email delivery, and other such services;
  • To the service providers who assist us in managing our business and administrative activities, such as those who offer auditing, analytics, legal, and financial consulting services;
  • To the providers of services that assist us in promoting and publicizing the Service and the goods and/or services made available through the Service, such as ad platforms or ad-retargeting services, as well as in satisfying requests for or specifications regarding the removal of contacts, like mailing list removal services, do not call registries, and comparable services;
  • To our service providers, contractors, and other third parties we rely on to run our business. These organizations offer support for IT and infrastructure, payment processing, and marketing tools. 
  • To the Labs, Pharmacies,Metta Recovery, or its Providers to enable them to provide services to you via the Service and to collect payment on their behalf;
  • To suppliers in order to comply with applicable laws, as we deem necessary or appropriate; and
  • In the event of a planned or actual merger, divestiture, restructuring, reorganisation, dissolution, sale or other transfer of a portion or all of Metta Recovery’s assets, whether as a going concern or in connection with a bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Metta Recovery regarding visitors to our website is among the transferred assets; to a prospective or actual buyer or another successor;
  • to serve the function for which you are providing it;
  • for any other objective we reveal when you submit the information; and
  • with your permission;
  • obey any court order, law, or legal process, including granting any request from the government or regulatory body;
  • for the purpose of billing and collection, to implement or enforce our Terms of Service and other agreements; and
  • if we feel that disclosing the information is required or appropriate may help to safeguard the safety, property, or rights ofMetta Recovery, our clients, or others. To prevent fraud and lower credit risk, this includes exchanging information with other businesses and organizations.

If it is not forbidden by applicable law, we may de-identify your information and release it for any reason.

5. Data Retention

Metta Recovery may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes, and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service or Metta Recovery. It may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by Metta Recovery or as required by law.

The Metta Recovery and Providers may also keep your information for as long as they deem necessary, including the time necessary to meet their legal duties, settle disputes, and/or enforce their agreements, as well as the time necessary to deliver you with their goods and/or services. Except as provided in any other agreement or contract that the Metta Recovery or Providers have signed or as required by law, the Providers may dispose of or delete any such information at any time.

6. Data Security

The Metta Recovery and Providers may also keep your information for as long as they deem necessary, including the time necessary to meet their legal duties, settle disputes, and/or enforce their agreements, as well as the time necessary to deliver you with their goods and/or services. Except as provided in any other agreement or contract that the Metta Recovery or Providers have signed or as required by law, Providers may dispose of or delete any such information at any time.

We have taken steps to protect your personal information from unintentional loss as well as unauthorized access, use, alteration, and disclosure.

You are also responsible for the privacy and security of your data. You are in charge of safeguarding any password we may have provided you (or that you may have chosen) for access to particular areas of our website. Please refrain from disclosing your password to anyone.

Unfortunately, internet-based information transfer is not entirely secure. Despite our best efforts, we are unable to ensure the security of any personal information transferred to our website. Personal data transmissions are always done at your own risk. Any privacy settings or security features that have been implemented on the Website may be bypassed, for which we shall not be held liable.

7. Transactions

You may be asked to provide certain information relevant to the transaction in connection with any transaction you carry out through the Service (such as the purchase or sale of any goods or services on or through the Service), including without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number, and/or your email address. By providing this information, you give Metta Recovery the unrestricted, worldwide, permanent right to use and distribute it to third parties (such as payment processors, buyers on the Service, and sellers on the Service) in order to complete the transaction.

A(n) online payment processing application(s) that are available through the Service handles all credit card, debit card, and other monetary transactions on or through the Service. Metta Recovery’s third-party online payment processing partner, offers this online payment processing application (s). 

As merely a third-party vendor to Metta Recovery, it is not in any way under Metta Recovery direction or control, their relationship, if any, is merely contractual in nature and should not be interpreted as one of the fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers, or the like.

8. Jurisdictional Issues

You may have extra rights in relation to how we use your personal data depending on the law in specific regions. Please refer to the privacy addendum for your state that is attached to this Privacy Notice to learn more about any extra rights that could be available to you as a resident of one of these states.

9. Third Parties

The Metta Recovery or its Providers, the maker of your mobile device, and any other third-party mobile application or website to which our Service may contain a link are just a few examples of third parties whose privacy, information, or other practices are not covered by this privacy policy and are not our responsibility. These third parties might occasionally collect data from or about you. We have no control over and assume no liability for these third parties privacy policies. The Metta Recovery Notice of Privacy Practices and the privacy policies of each website and application you use are both recommended readings.

10. Your Information Rights, Access to and Correction of Your Information

According to any applicable data protection legislation, you may be entitled to a number of rights, such as the ability to view and amend your personal information, to limit how it is used, and to request that we delete specific personal information about you. Additionally, you have the right to file a complaint about how we processed your personal data with a supervisory authority.

In relation to how we process your Personal Data, you may have certain rights under applicable data protection legislation.

  • Update and access. By entering the Website and going to your “Account” page, you can review and edit your Personal Data. To make sure that the Personal Data we hold about you is complete, accurate, and as current as possible, you can also contact us using the information below or the Contact Us form on our website. If we think that accommodating your request might violate any laws or legal requirements or lead to inaccurate information, we might not be able to do so.
  • Under some conditions, you have the right to control how we use your personal data. If you question its accuracy, if the processing of your Personal Data is shown to be illegal, or if we no longer need your Personal Data for processing but have kept it as allowed by law, you can specifically ask that we limit how we use it.
  • The right to forget. You have the right to ask us to remove every piece of your personal information. We can only remove your Personal Data if we also remove your user account, and we only remove your account at your request. If we feel that granting your request to delete information will put you in violation of the law, make the information inaccurate, or both, we may not be able to comply. We shall keep your Personal Data as described in this policy in all other circumstances. Furthermore, because some of your Personal Data may still be present in earlier backups, we are unable to entirely remove it. For the duration specified in our disaster recovery policy, these will be kept.
  • If you feel that your rights under applicable data protection laws have been breached, you have the right to file a complaint with the appropriate supervisory authority in the nation in which you reside, the nation in which you work, or any other nation. However, before doing so, we kindly ask that you get in touch with us so that we can discuss any issues you might have with your privacy.
  • What Rights You May Exercise? You can make use of any of the means given under “Contact Information” below to get in touch with us, as well as the Contact Us form on our website, to exercise any of the aforementioned rights. We reserve the right to request additional information to confirm your identity if you contact us to exercise any of the aforementioned rights. If you don’t give us enough information to authenticate your identity or meet our legal and business requirements, we reserve the right to restrict or refuse your request. Please be aware that there may be a fee associated with your request for access to your Personal Data, up to the maximum permitted by relevant law, if it is unjustified, repetitive, or excessive (as assessed in our reasonable discretion).

11. Don’t Follow Signals

You may be followed across websites by us using automatic data gathering technology. The do-not-track signals that some browsers may send are presently not respected by us.

Additionally, we might make use of automatic data-gathering tools to follow your online activity over time and across different third-party websites or other online services (behavioral tracking). You can broadcast a signal to websites and online services using some web browsers to request that they “do not track” your online activity. At this moment, we do not respect such signals, and whether or not we receive such a signal does not alter the information we collect or how we utilize it.

12. Modifications to Our Privacy Notice

This privacy notice is subject to change at any time. We have a policy of publishing any updates to our Privacy Notice on this website. You will be notified via a notice on the Website’s home page if we make any significant changes to how we handle the Personal Data of our users. The top of the page indicates the most recent revision date for this privacy notice. It is your responsibility to maintain an active and deliverable email address for us, as well as to regularly review our website and this privacy notice for updates.

13. Contact Information

Through the details shown below, you can get in touch with our data protection officer. If you want to get in touch with us, you can do so using the details shown below or the contact form on our website.

You can get in touch with us using the information below or via the Contact Us page on our website if you have any questions, complaints, or suggestions regarding our Privacy Notice, have any requests relating to your Personal Data under applicable laws, or need to get in touch with us for any other reason.

Information We Will Collect

We gather data that can be used to identify, connect with, describe, refer to, or is otherwise capable of being connected, directly or indirectly, with a specific customer or device (“personal information”). Specifically, we gather from our customers and have done so over the last twelve (12) months, the following categories of personal information:

Category Applicable Pieces of Personal Information Collected
A. Identifiers. A real name, postal address, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
B. Personal information categories  

A name, signature, address, telephone number, or any financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

C. Protected classification characteristics  Age (40 years or older), race, color, or medical condition.
D. Commercial information. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Internet or other similar network activity. Information on a consumer’s interaction with a website, application, or advertisement.
F. Geolocation data. Physical location or movements.


Personal information does not include
  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.

Use of Personal Information

For one or more of the following business or commercial purposes, we may use or disclose the personal information we collect and have used or released during the last twelve (12) months:

  • To satisfy the purpose for which you submitted the information. We will use your name and contact information, for instance, if you give it to us when you ask for a price quote or have a question about one of our goods or services. To process your payment and facilitate delivery, we shall utilize the personal information you voluntarily submit when making a purchase of a good or service. Your information might also be saved so that we can process returns or help customers order new products.
  • To design our website, products, and services, as well as to supply and support them.
  • To set up, modify, maintain, and secure your account with us.
  • To handle your orders, purchases, payments, and transactions while avoiding transactional fraud.
  • To assist you, to react to your questions, to look into and resolve any issues you may have, to keep an eye on how we’re doing, and to generally support you.
  • To customize the way you interact with the Website and to present content, offers, and services that are relevant to your interests via our Website, other websites, email, or text message (with your consent, where required by law).
  • Debugging is the process of finding and fixing faults that prevent systems from functioning as intended.
  • To run polls, giveaways, contests, and other promotions; to send newsletters and other similar communications that don’t expressly promote our own products and services.
  • In accordance with any applicable law, court order, or governmental regulations, and to answer inquiries from law authorities.
  • As explained to you at the time we collected your personal information or in any other manner specified above.
  • To assess or carry out a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of a portion or the entirety of Metta Recovery’s business, whether as a going concern or in connection with a bankruptcy, liquidation, or similar proceeding, in which personal data held by Metta Recovery about visitors to our website is one of the transferred business assets.

Without informing you first, Metta Recovery will not gather any additional categories of personal data or utilize the data we have already gathered for significantly different, unconnected, or incompatible purposes.

Sources of Personal Information

Metta Recovery collects the types of personal data mentioned above from the sources listed below:

  • Straight from you. for instance, from the forms you fill out or the goods and services you buy.
  • From you inadvertently. For instance, based on what we’ve seen you do on our website.

Sharing Personal Information

Your personal information might be disclosed by Metta Recovery to a third party for commercial reasons. When we provide personal data for business purposes, we enter into a contract with the receiver that specifies the purpose and obligates them to keep the information private and only use it to carry out their obligations under the contract.

Disclosures of Personal Information for a Business Purpose

Metta Recovery disclosed the following categories of personal information to the above categories of third parties in the last twelve (12) months for business purposes:

  • Identifiers:

Service providers, business partners, affiliates, and subsidiary companies of Metta Recovery are examples of third parties, as are Internet cookie information recipients such analytics and behavioral advertising firms.

  • Commercial information:

Firms providers, business associates, affiliates, and subsidiary companies of Metta Recovery are examples of third parties. Internet cookie information recipients include analytics and behavioral advertising services.

  • Internet or other similar network activity:

Categories of Third Parties include service providers, business partners, affiliates, and subsidiary companies of Metta Recovery, as well as Internet cookie information recipients including analytics and behavioral advertising firms.

Sales of Personal Information

We do not sell your personal information, as stated in our general Privacy Policy, as the term “sale” is typically believed to involve a transaction for money. In order to be as honest as possible with users of our Website, we continue to see it as a “sale” until such guidance has been released. We will abide by the limitations of the “selling” of this information to the extent technologically practicable.

This “sell” would only apply to how we employ analytics cookies, third-party advertising, and behavioral advertising to better understand how people use and engage with our website.

In the preceding twelve (12) months, Metta Recovery has not “sold” your Personal Information for either monetary or other valuable consideration.

Your Rights and Choices

Consumers have special rights regarding their personal information. You have the option of exercising these rights directly or through a designated agent.

Access to Specific Information and Data Portability Rights

In accordance with your “Right to Know” request, Metta Recovery must provide you with specific information about how we have collected and used your personal information over the last 12 months. Additionally, you have the right to obtain a copy of any particular personal data that we may have gathered or created on you. A copy of your personal information in a portable and, to the extent technically possible, easily reusable format that enables you to send the personal information to another third party will be sent to you if you request the specific pieces of personal information electronically.

If you are filing a Right to Know request or a request for specific pieces of personal information, you must include this in your request. Both your request for a copy of the specific Personal Data and information concerning our collection and use of your Personal Data over the previous twelve (12) months must be made explicit in your email. We will only handle your request as a Right to Know request if it is not fairly obvious from your request.

You will be informed of the following after we have received your request and have confirmed your identification (see Exercising Access, Data Portability, and Deletion Rights):

For Right to Know requests:

  • Personal information types that we have about you.
  • categories of the sources from which we obtained the personal data we have on you.
  • We gather or sell personal information for business or commercial purposes.
  • the kind of outside parties we disclose that personal information with.
  • If we sold or disclosed your personal information for a business purpose, we would disclose it on two separate lists: 

one listing the categories of personal information that were purchased by each category of the recipient in the case of sales, and the other listing the categories of personal information that were acquired in the case of disclosures for a business purpose.

For requests for specific pieces of personal information:

  • The particular pieces of personal data we have about you (also called a data portability request). Your account password, security question, or answer, as well as your medical identification number or health insurance number, won’t be shared. A serious, articulable, and unjustified risk to your personal information, your account with Metta Recovery, or the security of our systems or networks would prevent us from disclosing this information.

For B2B personal information, we do not offer these access and data portability rights.

Deletion Request Rights

Subject to certain circumstances, you have the right to ask Metta Recovery to remove any personal data we’ve obtained from you and kept. Unless an exception occurs, we will remove your personal information from our records once we receive and approve your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights).

If maintaining the information is necessary for us or one or more of our service providers to

  1. Complete the transaction for which the personal information was gathered, give you the product or service you requested, take actions that were logically expected given the circumstances of our ongoing business relationship with you, or otherwise carry out our obligations under our contract with you.
  2. Identify security incidents, prevent harmful, dishonest, fraudulent, or illegal behaviour, or bring legal action against individuals involved.
  3. Identify security incidents, prevent harmful, dishonest, fraudulent, or illegal behaviour, or bring legal action against individuals involved.
  4. Debug products to find and fix issues that prevent them from functioning as intended.
  5. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for B2B personal information.

Exercising Access, Data Portability, and Deletion Rights

To exercise the right to know, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email:

[email protected]

We will employ a two-step process to validate that you want your personal information removed if you (or your authorised representative) submit a request to delete your information online. This procedure may entail verifying your request via your recorded email address, phoning you on your recorded phone number (which may use an automated dialer), texting you and asking you to text us a confirmation, or mailing you a confirmation.

If you don’t submit your request using the methods outlined above, we may either consider your request as though it had been submitted using those means, give you instructions on how to submit the request, or fix any issues with your request.

The only people who may submit a genuine consumer request relating to your personal information are you or the agent you have designated to act on your behalf. Additionally, you are allowed to submit a verified customer request on your young child’s behalf. See Authorized Agents below for information on choosing an authorised agent. In order to verify a request to erase your personal information, we could ask for more details.

A genuine consumer request for access or data portability may only be made twice in a calendar year. The verified customer request has to:

  • Give us enough details so we can reasonably confirm you are the person whose personal information we gathered or their authorised representative. This might comprise:
    • verifying your request through your email address on record / calling you on your phone number on record (which may include an automated dialer) / sending you a text message and requesting that you text us a confirmation.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to the personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Authorized Agents

You may provide your authorized agent with power of attorney to exercise your rights. If you authorize an agent, we may require that your agent provide proof that they have been authorized exercise your rights on your behalf. We may request that your authorized agent submit proof of identity We may deny a request from your agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.

Response Timing and Format

We will respond to a verifiable consumer request within ten (10) days of its receipt. We will generally process these requests within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any we provide disclosures related to a Right to Know request will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Opt-Out and Opt-In Rights Regarding the “Sale” of Your Personal Information

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age from either the consumer who is between 13 and 16 years of age or the parent or guardian of a consumer less than 13 years of age.

To exercise the right to opt out, you (or your authorized representative) may adjust your cookie preferences by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Website or other websites. 


We will not discriminate against you for exercising any of your rights. Unless permitted, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Contact Information

Please do not hesitate to contact us if you have any questions or comments about this Privacy Policy, the ways that Metta Recovery collects and uses your information as described above and in the Privacy Notice, your choices and rights regarding such use.

You can get in touch with us using the Contact Us form on our website if you have any queries, complaints, or comments regarding our Privacy Notice, have any demands relating to your Personal Data under applicable legislation, or need to get in touch for any other reason.